Service Integration Center (SIC)

The C4C SIC (Client for Contractors Service Integration Center) provides requestor and end user support to establish C4C accounts as well as assist with resolution of issues encountered with the service.  C4C is part of the Third Party Access Service Integration Center (TPA SIC).

A C4C SIC Consultant is available to assist the requestor and/or end user with the following:

• Consulting:  How is the service used?  What are the requirements?  What are the pre-requisites?
• C4C Service demonstrations
• My Request submission support
• Assistance to escalate Helpdesk requests to Help Me IT for issue resolution
• End User Assistance and troubleshooting
• Limited application testing

Yes. Estimates for requested support work to be performed will be agreed to in advance between C4C SIC and the service requestor.   All time will be charge on a daily basis.

Requests for C4C SIC services can be made via:

• My Request (C4C Consultancy Request Form) – coming soon
• Functional Mailbox for C4C Service Integration: C4C-SIC@shell.com. 

All requests and queries will receive a response within 1 business day.