News and communication
The latest news regarding the Client for Contractors (C4C) Service and any upcoming communications.
We would like inform you of the planned changes of upgrading the C4C SSL VPN Pulse Secure boxes with the latest Firmware upgrade 9.1R9 build 9189. There will be impact to the users during the upgrade since there is an outage of 20 minutes. If user have any issue’s login in, they can contact our team with the below email and we will be assisting on priority.
- CHG0393011 - EVG : Firmware Upgrade on Pulse Secure Amsterdam Gateway PCS 9.1R9 9189 – 24th November 2020 – 01:30 AM GMT
- CHG0394124 - EVG : Firmware Upgrade on Pulse Secure Cyberjaya Gateway PCS 9.1R9 9189 – 25th November 2020 – 15:30 PM GMT
- CHG0394134 - EVG : Firmware Upgrade on Pulse Secure Houston Gateway PCS 9.1R9 9189 – 27th November 2020 – 02:30 AM GMT
Important Note :
On 24th November – C4C user’s and Mobile VPN user’s on EU region can connect to alternate gateway i.e Americas or Cyberjaya during the upgrade.
On 25th November – C4C user’s and Mobile VPN user’s on APAC region can connect to alternate gateway i.e Americas or Europe during the upgrade.
On 27th November – C4C user’s and Mobile VPN user’s on AM region can connect to alternate gateway i.e Europe or Cyberjaya during the upgrade.
Helpdesk Contacts: GX-ITSSEUS-WSS-C4CnMobileVPN-Ops@shell.com please send out an email or please contact your local Service Desk to create a ticket for us.
C4C service would be decommissioned and replaced with R-DTAO. Please contact your Shell Sponsor to onboard you to new platform(R-DTAO).
Inside News and Communications
All Client for Contractors (C4C) users must register their computer with the Juniper gateway through the First-Time Registration via the C4C access portal.
After the Client for Contractors (C4C) user has performed the First-Time Registration, he or she will be able to access the C4C service via this normal log-on gateway. The users can select the closest region gateway for better performance.