Sakhalin C4C Firmware Upgrades – 12th April , 2019 (CHG0181591)

We would like to inform Sakhalin users about the changes of upgrading the C4C SSL VPN Pulse Secure boxes with the latest Firmware version9.0R3 Build 64003.5. There will be an impact to the users login session/Outage during the upgrade phase. User needs to login to the alternate gateway in order to access C4C web portal (http://c4c.shell.com). On April 12, 2019 Yuzhno 4 will be upgraded and on April 15, 2019 Yuzhno 3 gateway will be upgraded post verification of Yuzhno 4 with few users. If any issues, user can connect with helpdesk on the below mentioned numbers:

When:

EVG : Firmware Update to 9.0R3 Build 64003.5 for Pulse Secure Gateway.
Start Time : 2019-04-12 00:21:52 [GMT]
End Time : 2019-03-16 16:18:27 [GMT]
Please find attachment of Release note.

Helpdesk Contacts:

Kazakhstan: +88 005 557 100
Malaysia: +60 377 240 372
Netherlands: +31 707 007 346
Russia: +74 999 512 808
UK: +442 039 013 471
USA: +13 128 435 291

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PC/Token registration

All Client for Contractors (C4C) users must register their computer with the Juniper gateway through the First-Time Registration via the C4C access portal.

Login to Client for Contractors (C4C)

After the Client for Contractors (C4C) user has performed the First-Time Registration, he or she will be able to access the C4C service via this normal log-on gateway. The users can select the closest region gateway for better performance.