C4C Sign-in Page Update – 9 January,2019

  1. C4C Gateways SSL Certificate Replacement
  2. Shell helpdesk Number Update

We would like inform you that, we have planned changes of replacing the C4C SSL certificate and update helpdesk number to all region production C4C Gateways. There is no impact to the users during the upgrade since no reboot is required. Users should be able to log-on to the C4C web portal (http://c4c.shell.com) as usual. If any issue related to user certificate, user can reboot their PC and retry. Also user can connect with helpdesk on the below mentioned numbers,


  1. SSL Certificate Replacement for Pulse Secure Gateway (CHG0146832)
    Start Time : 2019-01-09 15:30:00 [IST]
    End Time : 2019-01-18 20:30:00 [IST]
  2. Shell Help Desk Number update for C4C Prod Sign-In Page (CHG0147062)
    Start Time : 2019-01-10 12:30:00 [IST]
    End Time : 2019-01-18 20:30:00 [IST]

Helpdesk Contacts:

Kazakhstan: +88 005 557 100
Malaysia: +60 377 240 372
Netherlands: +31 707 007 346
Russia: +74 999 512 808
UK: +442 039 013 471
USA: +13 128 435 291

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Feature Content

PC/Token registration

All Client for Contractors (C4C) users must register their computer with the Juniper gateway through the First-Time Registration via the C4C access portal.

Login to Client for Contractors (C4C)

After the Client for Contractors (C4C) user has performed the First-Time Registration, he or she will be able to access the C4C service via this normal log-on gateway. The users can select the closest region gateway for better performance.