We would like inform you of the planned changes of upgrading the C4C SSL VPN Pulse Secure boxes with the latest Firmware upgrade 9.1R9 build 9189. There will be impact to the users during the upgrade since there is an outage of 20 minutes. User should be able to log-on to the C4C web portal (http://c4c.shell.com) as usual. If any issue related to user host checker, user can reboot their PC and retry. Also user can connect with helpdesk on the below mentioned numbers.

When:

  • CHG0393011 - EVG : Firmware Upgrade on Pulse Secure Amsterdam Gateway PCS 9.1R9 9189 – 24th November 2020 – 01:30 AM GMT
  • CHG0394124 - EVG : Firmware Upgrade on Pulse Secure Cyberjaya Gateway PCS 9.1R9 9189 – 25th November 2020 – 15:30 PM GMT
  • CHG0394134 - EVG : Firmware Upgrade on Pulse Secure Houston Gateway PCS 9.1R9 9189 – 27th November 2020 – 02:30 AM GMT

Important Note :

On 24th November – C4C user’s and Mobile VPN user’s on EU region can connect to alternate gateway i.e Americas or Cyberjaya during the upgrade.
On 25th November – C4C user’s and Mobile VPN user’s on APAC region can connect to alternate gateway i.e Americas or Europe during the upgrade.
On 27th November – C4C user’s and Mobile VPN user’s on AM region can connect to alternate gateway i.e Europe or Cyberjaya during the upgrade.

Helpdesk Contacts: GX-ITSSEUS-WSS-C4CnMobileVPN-Ops@shell.com please send out an email or please contact your local Service Desk to create a ticket for us.

C4C service would be decommissioned and replaced with R-DTAO. Please contact your Shell Sponsor to onboard you to new platform(R-DTAO).

You may also be interested in

How to get started

Client for Contractors (C4C) is a Shell IT service that provides contractors with global access to specific applications, sites and documents within the Shell environment.

Important documents

Key documents for self-help, guidance and reference

PC/Token registration

All Client for Contractors (C4C) users must register their computer with the Juniper gateway through the First-Time Registration via the C4C access portal.