Contractors using the C4C Service are provided –X Accounts (John.Doe-X) located in the Shell VSAT domain. C4C accounts are not GI accounts and cannot be used to log-on to Shell GI-D Laptops or desktops, or MOP. C4C accounts requested by the Shell Sponsor using MyRequest and are viewable in W=W and the Shell GAL. All C4C account expiry dates have a maximum period of 13 months. This means all C4C accounts will need to be renewed yearly.
Prior to the account expiry date, the system will send an account expiration notice (30d and 14d prior to the expiration) to the C4C User and the Shell Sponsor. The Shell Sponsor facilitates account extension using the C4C account modification product via My Request tool and entering a new expiry date. Refer "Company and C4C account maintenance" in Important Documents for the account expiration notification business rule.
To avoid automatic account deactivation, all the C4C users have to log-on to their C4C accounts regularly. There is an automated process (AIDED) to detect any account which is inactive for 45 days, a deactivation notification will be send to the Shell Sponsor so that the action can be taken to renew the account expire date. If no action taken after 60 days inactive, the account will be locked and disabled. Refer "Company and C4C account maintenance" in Important Documents for the account inactive notification rules and process.
| Step | Responsibility | Tasks | MyRequest |
| Request C4C Account | Shell Sponsor | - Use MyRequest to order C4C Accounts.
- User ID and Password are emailed to the Contractor. The Shell Sponsor is informed via emailed with the status.
| Product Name : Client for Contractors - C4C - Account - Add Version : 600-SHL1055S |
| Order Vasco Token | Shell Sponsor | - Use MyRequest to order Vasco Tokens. Tokens will be delivered to the Shell Sponsor for re-distribution to the C4C Contractors. Lead time for Vasco token delivery is 7 to 21 days globally due to various customs requirements.
- Emergency Access- While waiting for Vasco Tokens, the User can login to C4C using Emergency Access.
| Product Name : OTP Vasco Token - Add Version : 600-SHL0160B Product Name : OTP Vasco Token - Add - BULK Version : 600-SHL10199S |
C4C Users require a Vasco token to log-on to the C4C Service to access Shell resources. The Shell Sponsor will order the Vasco Token via MyRequest and to have it delivered to the contractor. Vasco Tokens can be ordered via My Request (Product Name: MOP/C4C/GI4PDC/Secure Cell - OTP Vasco Token - Bulk – Add, 600-SHL10199S.
Please note that C4C tokens are physically identical to MOP tokens, but not interchangeable. Once the above steps are completed, the Contractor will be able to use the C4C Service via the C4C Access Portal. First time C4C users must perform the First-Time Registrations to register the Contractor’s computer and Vasco token.
