Step-by-step instructions

After execution of the C4C Security Agreement the Third Party Contracting Company has to be registered in the Shell Domain which includes assigned a contract validity date.  This date will be used to send Company and C4C Contractor expiration notices (60d and 30d prior to expiration) to the Shell Sponsor.  Upon notice, the Shell Sponsor will need to have the validity date extended using a MyRequest modification request.  Refer "Company and C4C account maintenance" at Important Documents for more information.

Step	Responsibility	Tasks	MyRequest
Register C4C Company	Shell Sponsor	Use MyRequest to order to C4C Master/Child Company.  A single Master with Child Companies created for each country where service is provided. Shell Location code required. After business authorization, Request Management will verify completeness of request and register the 3rd Party Company	Product Name : Client for Contractors - C4C - Company - Add Version : 600-SHL1284S

Contractors using the C4C Service are provided –X Accounts (John.Doe-X) located in the Shell VSAT domain.  C4C accounts are not GI accounts and cannot be used to log-on to Shell GI-D Laptops or desktops, or MOP.  C4C accounts requested by the Shell Sponsor using MyRequest and are viewable in W=W and the Shell GAL.  All C4C account expiry dates have a maximum period of 13 months.  This means all C4C accounts will need to be renewed yearly. 

Prior to the account expiry date, the system will send an account expiration notice (30d and 14d prior to the expiration) to the C4C User and the Shell Sponsor.  The Shell Sponsor facilitates account extension using the C4C account modification product via My Request tool and entering a new expiry date.  Refer "Company and C4C account maintenance" in Important Documents for the account expiration notification business rule. 

To avoid automatic account deactivation, all the C4C users have to log-on to their C4C accounts regularly.  There is an automated process (AIDED) to detect any account which is inactive for 45 days, a deactivation notification will be send to the Shell Sponsor so that the action can be taken to renew the account expire date.  If no action taken after 60 days inactive, the account will be locked and disabled.  Refer "Company and C4C account maintenance" in Important Documents for the account inactive notification rules and process.

Step	Responsibility	Tasks	MyRequest
Request C4C Account	Shell Sponsor	Use MyRequest to order C4C Accounts. User ID and Password are emailed to the Contractor. The Shell Sponsor is informed via emailed with the status.	Product Name : Client for Contractors - C4C - Account - Add Version : 600-SHL1055S
Order Vasco Token	Shell Sponsor	Use MyRequest to order Vasco Tokens.  Tokens will be delivered to the Shell Sponsor for re-distribution to the C4C Contractors. Lead time for Vasco token delivery is 7 to 21 days globally due to various customs requirements. Emergency Access- While waiting for Vasco Tokens, the User can login to C4C using Emergency Access.	Product Name : OTP Vasco Token - Add Version : 600-SHL0160B Product Name : OTP Vasco Token - Add - BULK Version : 600-SHL10199S

C4C Users require a Vasco token to log-on to the C4C Service to access Shell resources. The Shell Sponsor will order the Vasco Token via MyRequest and to have it delivered to the contractor. Vasco Tokens can be ordered via My Request (Product Name: MOP/C4C/GI4PDC/Secure Cell - OTP Vasco Token - Bulk – Add, 600-SHL10199S. 

Please note that C4C tokens are physically identical to MOP tokens, but not interchangeable. Once the above steps are completed, the Contractor will be able to use the C4C Service via the C4C Access Portal.  First time C4C users must perform the First-Time Registrations to register the Contractor’s computer and Vasco token.

A Resource is program, FileSystem, document management system, or something accessed by the C4C Contractor.  Registered Resources show up as bookmarks to the C4C Contractor page after login.  C4C recognizes the following types of resources:  SharePoint, LiveLink, Project File Shares, Web Applications, SWW Web Sites, or other web applications, Win32 Applications – programs installed to the Contractors PC, Network printers, Outlook Web Access Functional mailbox (OWA). 

The process for Resource registration is listed below.

Step	Responsibility	Tasks	MyRequest
Resource Registration	Shell Sponsor	Shell Sponsor will raise a MyRequest entry for Resource Registration. The C4C –X account (VSAT/John.Doe-X) must also be authorized for Livelink, SharePoint, Web Applications, Project Shares & other usage.	Product Name : Client for Contractors - C4C - Web/File Resource - Add Version : 600-SHL1286S   Product Name : Client for Contractors - C4C - Win32 Resource - Add   Version : 600-SHL1285S
Application Testing	Shell Business	Shell Sponsor is responsible for all C4C- Win32 Application Testing.  The Business is responsible for all testing, legal, licensing, security, support, and compliance clearance for application.  Application Owner agrees to support C4C users. Application Owner provides evidence that testing has been done and support on C4C has been agreed and in place. The TPA SIC will assist in basic Application Testing Owner or Shell Sponsor raise the MyRequest order for the tested application to be registered and published in C4C.	TPA (SIC) Service Integration Center

1. Archetype and Account Assignment - A C4C Archetype is a collection (Group) of registered resources associated to a specific community or business role.

Step	Responsibility	Tasks	Supporting
Archetype	Shell Sponsor	Shell Sponsor- Identify the applications and resources contractor requires. Determine if you have one user profile or multiple usage profiles. Group in usage profiles (Archetypes) and assign to accounts. Shell Sponsor is responsible for all license management and application approval is sometimes required from Application owner.Archetype requested via email to SITI-C4C-Request-Management@shell.com. Attach spreadsheet. C4C Focal point informed via email on completion.	Archetype requested via email to SITI-C4C-Request-Management@shell.com. Attach spreadsheet.

Step	Responsibility	Tasks	MyRequest
Login	Contractor	Contractor registers Computers and Vasco Token and Logs in to C4C Portal.	N/A