Dear C4C Users,

Shell is upgrading the back-end system of our ‘Client for Contractor’ tool (C4C). The work is taking place behind the scenes to make using the tool more secure. 

The upgrade is planned to take place during April 2017, but will have no impact to you as you continue to use this service.

A period of testing is required from all C4C users ahead of this upgrade, to ensure that Shell proactively manage the applications you connect to - this will enable us to make the upgrade go smoothly, and importantly, with little to no downtime to you. This is due to commence from 22 February 2017 with a tentative completion testing date of 24 March 2017 at the latest.

You may contact if you have any queries.


Dear C4C Users,

Following Shell’s move to SharePoint Online, access to Shell SharePoint is managed by an identity authentication process to ensure appropriate access and security for data. The process requires that all Client for Contractor users install and activate a One Time Password (OTP) to either a mobile or desktop device. OTP is different than the current Vasco token.

If you use Shell SharePoint as part of your role, please contact to request access. The Quick Reference Guides found under the “Guides” section show the step by step instructions to install your authentication software and start using Shell SharePoint.

Inside News and Communications

Feature Content

PC/Token registration

All Client for Contractors (C4C) users must register their computer with the Juniper gateway through the First-Time Registration via the C4C access portal.

Login to Client for Contractors (C4C)

After the Client for Contractors (C4C) user has performed the First-Time Registration, he or she will be able to access the C4C service via this normal log-on gateway. The users can select the closest region gateway for better performance.