Role Resp. Description
Hiring Manager
Business Individual within Shell business that is responsible in directly engaging and managing the contractors. The hiring manager is responsible for providing the necessary fit-for-purpose IT resources to the contractor.
Contract Holder Business Shell person with authority to appoint contracting companies and individuals on behalf of shell business. Normally it is the Shell contract manager from Contract & Procurement team that negotiates and signs the contract between Shell and the contracting company. He or she will be the contract holder for the signed contract.
Contract Administrator
Business Shell person with authority to appoint contracting companies and individuals on behalf of shell business. Normally it is the Shell contract manager from Contract & Procurement team that negotiates and signs the contract between Shell and the contracting company. He or she will be the contract holder for the signed contract.
Third Party Access (TPA) FP
Business

Third-Party Access (TPA) Focal Point is responsible for reviewing and approving requests for 3rd party access services that submitted via OneRM. Standard TPA Responsibilities/Process: http://sww.shell.com/it/consumer/remote_access/TPA/process.html

TPA lists : http://sww.shell.com/it/consumer/remote_access/TPA/process.html#_Request_by_Business

  • In the context of C4C, the TPA FP is responsible for validating the necessary information and contracts prior to raising the third party company registration request via 1RM or My Request (EP).
TPA Administrator
Business TPA Admin is assisting the TPA FP in raising the 1RM or MY Request bundle for third part company registrations, deletions or modifications.
IRM FP Business Shell IRM (Information Risk Management) is responsible for ensuring that security aspects in a contract are adhered to by reviewing the relevant documents from the contracting company. Eg. Confidentiality, Privacy, Export Controls, Software licensing, Competition Law etc.
  • In C4C the IRM ensures the gathering and reviewing of the assurance documentation for completeness as per the C4C contract agreement
Application Owner Business

Person or Group that is responsible for an application in Shell. Responsibilities cover the application is ever-green, supportable and license compliance.

  • In C4C scope, the application owner will work with the business application tester to ensure the application is fully tested and working under the C4C environment. Application support is arranged and license for the application is procured by the 3rd party contracting company.
Business Application Tester Business

Application tester is appointed by the respective business to perform testing and arrange the application support with the application owner. The application tester has to register the new application Resource Group via 1RM or My Request (EP) tool. The functional mailboxes for the businesses are:

Business - Functional Mailbox

GI-D Access Focal Point
Business

Responsible for reviewing the user request against the 1RM/My Request form and fulfill/approve requests such as C4C accounts and C4C application resource registration. The GI Access FP will provision the task via DRA tool.

  • In C4C, the GI-D Access FP fulfills requests for C4C user account creations, resource registration, and archetype creation/maintenance, as well as archetype assignment to C4C users.

Standard Responsibility of GI Access FP :

http://sww-ask-gi.shell.com/operational_info/fprc/task/access.htm

EP (UI, UA and P&T) business:

EPRD (EP Request Desk) is performing the GI-D Access FP role that manages UI, UA and P&T user’s requests. Request raised via My Request tool will be fulfilled by EP Request Desk (UI-UA-PT-My-Request-Owner@shell.com).

GF and DS businesses:

GI Access Focal Point roles have been out sourced to the HP OSS(Onsite Support Service) team. OSS will fulfill the request using DRA or raise the 1RM request so that Global Access Management (GI-D-Access-Management-Global@shell.com) can fulfill the request.

There are also Access focal points that employed directly by the businesses. For these, DS and GF users will be using IT web-form to raise their request.

Global Access Management Service Provider

The central Access Management team is responsible for the fulfillment of access within Shell network or resource related requests that rose by various Shell businesses like DS & GF via 1RM. For EP (UI, UA and P&T) business, all the requests will be raised to EPRD via My Request.

The functional mailbox is: GI-D-Access-Management-Global@shell.com & SITI-C4C-Request-Management@shell.com

EP Request Desk (EPRD) Service Provider

EP Request Desk is a dedicated team that manages and fulfills all the requests that raised by UI, UA and P&T users via My Request tool

The functional mailbox is: UI-UA-PT-My-Request-Owner@shell.com

Directory Desk Service Provider

Directory Desk is part of the Global Request Management team that performs the fulfillment of company registrations, modifications and deletions requests. Directory Desk is also performing Bulk request, eg. C4C accounts bulk modification, Company attributes bulk modification and Resource Group Modifications.

  • Ensure the information provided is adequate before fulfilling a request.

The functional mailbox for DirDesk is: DirDesk-KUL@shell.com

Logistic Service Provider

Logistic is part of the Global Request Management team that perform the courier of Vasco token, & smartcards etc.

Functional mailbox for Logistic is: SALogistics@shell.com

Contractor Contracting Company Third party contracting company staff that subscribes to C4C service.
Contractor C4C FP
Contracting Company
The 3rd party contracting company staff that has been appointed by the company to coordinate and manage their internal C4C users accounts and application resources. This includes IT support related matter.
C4C Access Portal
Internet Portal
The internet access portal for C4C users. http://connect.shell.com
Shell C4C helpdesk
Service Provider Dedicated C4C Service Desk that managing all incoming calls related to C4C service: SITI-Global-C4C-Support@hp.com
Contracting Company
3rd Party Company
A third party company that has entered into an agreement with Shell business in doing various business transactions.
Component Service Manager
ITS Org The service manager from ITS organization that managing the specific portfolio or service.
Business C4C FP
Business Appointed by Shell business to assist the business in managing and migrating the contractors to C4C service. Eg. PMs, Business IT support.